NEWS

You are here:Home >> NEWS >> Company News

NEWS

Contact us

Contacts: Dyran Liu
Tax:0755-89968500-806
Tel.:0755-89968500
QQ: 1498106739 
Email: support@tronxy.com  
Email: sales@tronxy.com
Address: 601,Building A, Risu industry city, Shengbao Road, Nanwan Street, Longgang District, Shenzhen (518100) China.

Company News

Technical Support

Time:2020-05-15 Views:77
1. Replacement Needed: 
If you are looking for replacement directly, you have to contact the seller who sold you 3d printer directly, and the seller will confirm the issue and confirm if apply a replacement for you directly. That is the quickest way for the seller to send you the part.  And we have no free replacement service for the machines purchased by the third party, Because we only send the replacement part to our distributors.

2. Technical Support Needed
If you have any 3d printing questions, you can write to support@tronxy.com, our technical personnel will answer your question as soon as possible. Thanks for your understanding. 
You might need to send pictures and videos for help checking the issue. Pls provide below information for the seller/ customer service for quick checking;

1.Your printer model
2. Your order number and online store that you purchase from(if the replacement part needed after confirming the issue, you still need to contact the seller directly)
3. What is the specific problem of your printer? 
4. Please provide clear videos and pictures of the problem. Including the machine SN code, which you can find in 3D Printer(a black bar with a series of numbers).
  • Previous:Nothing
  • Next:TRONXY Emergency Notice  2020/01/18
  • Copyright 2017 © Shenzhen Tronxy Technology Co., LTD. All Rights Reserved Technical Support: Tronxy