Common Troubleshooting
STEP1: Check the power line and other wires are connected well or not.
STEP2: Check whether the supply voltage suits the local standard.
STEP3:Check whether the screen or power supply is damaged and replace it in time.
STEP4: Check if the wires are damaged or broken.
STEP5: Check whether the power fuse is burnt out.
STEP1: Check the card reader if it is good.
STEP2: f the computer can’t read the SD card, please format it and try again.
STEP3: Check whether the SD card is inserted correctly.
STEP4: The filename has an illegal character. Please rename it.
STEP5: Please replace the damaged SD card and try again.
STEP1: Check whether the print head temperature reaches 200℃ above (PLA), led to filament cannot squeeze, waiting for the temperature rises to the set target.
STEP2: Check whether the filaments are knotted, which leads to unsmooth feeding.
STEP3: Check whether the filaments or pipes are not inserted in place, failing to feed.
STEP4: Check whether the temperature of the print head is too high, which leads to the excessive softness of filaments and can’t be extruded usually.
STEP5: Check whether the diameter of filaments is consistent with the diameter set in the slicing software so that the amount of extrusion filaments is not enough.
STEP6: Check whether the consumables are blocked by dirt or nozzle blocked during extrusion.
STEP7: Replace with better quality filaments.
STEP1: Check if the hotbed has been leveled well.
STEP2: Check the surface of the hotbed for dirt.
STEP3: Check whether the distance between the nozzle and the platform is too high, resulting in insufficient adhesive force.
STEP4: Check the hotbed for adequate temperature.
STEP5: Check the first layer of the slicing software to see if it is printing too fast.
Step 1: Try to heat the hotbed to 50-70 ℃ take it off by the shovel.
STEP2: It is recommended to buy TRONXY magnetic stickers.
STEP1: Check the heating rod and thermistor for poor contact or damage.
STEP2: Check that the slicing software has set the target temperature.
STEP3: Check whether the thermistor wire falls off.
STEP1: Check the tightness of the belt, whether the pulley is not locked.
STEP2: Check the current-voltage.
STEP3: Check X/Y/Z axis motion is smooth.
STEP4: Print speed too fast.
STEP5: Environment temp too high.
STEP6: We need to flash the firmware.
STEP1: Check whether the motor line is in bad contact, loose or wrong connection.
STEP2: Motor temperature is too high.
STEP3: Check whether the motor is damaged.
STEP4: Flash the firmware.
STEP5: The printing load is too heavy.
STEP1: Nozzle feeding not smoothly; please clean the nozzle or replace the nozzle.
STEP2: Check that if the printing speed is too fast.
STEP3: The quality of filaments is insufficient. Please replace them with new filaments.
STEP1: Please check whether the nozzle is blocked.
STEP2: The nozzle feeding is not smooth; please clean the nozzle.
STEP3: Whether the software Settings are incorrect.
STEP4: Check whether the motor does not work.
STEP5: Check the motor working or not or feeding gear is not working.
STEP1: No screen/blue screen; please restart or check whether the cable is plugged in.
STEP2: Touch screen malfunction; check whether the screws are installed too tight.
STEP3: Garbled/splash screen, static, ground connection, or restart.
STEP1: The wiring is not responding. Please check the wiring installation.
STEP2: Automatic shutdown restart, maybe abnormal firmware or module of “resume print after power failure” damaged.
STEP3: Lack of heat dissipation, please lower the ambient temperature.
STEP4: No response due to motherboard hurt.
STEP 1: Check that the driver is not installed or adequately installed.
STEP2: It can’t select the serial port.
STEP 3: The software parameters do not match.
- CRUX 1
- X1
- XY-2 PRO
- XY-2 PRO Titan
- X5SA
- X5SA PRO
- X5SA 400
- X5SA 500 PRO
- X5SA VEHO 600