Technical Support

You have to fill in some information, which will help us provide you with a faster response.

About Support Requirement
1 If you purchase by the official channel, pls contact us.
2 If you purchase the product from distributors or a third-party partner, you have to communicate with them. Because we can’t find your order number. And we are not allowed to connect with our partners’ customers.

If you are not sure whether you purchased through official channels, please contact us.

About Technical Support Step:
1 Provide Order Number, serial number, Purchase Channel
2 Describe the problem and provide explicit videos and pictures if possible
3 You will get a reply within 24 hrs

Warranty Period

ItemsWarranty Period
3D PrinterWithin 12 months
MotherboardWithin 12 months
Screen DisplayWithin 12 months
Power SupplyWithin 12 months
HotbedWithin 12 months
Extruder Kit (nozzle module, glass platform, etc)Within 3 months

Attentions:
1 Order number, serial number, purchase channel, email, message are required items. If the email is invalid, it will affect us to contact you to solve the problem.

2 How to find your serial number? Please Click HERE

3 If the text cannot describe your problem well, you can upload pictures and videos to help us understand.

4 Don’t use exaggerated words to describe the problem you encounter, which may cause the technical support to make a wrong judgment.

5 Please respect the technical support person. They will deal with many cases every day. Usually, you will get an initial response within 24 hours. If a bit consumer does not receive a response, you can contact info@tronxy.com (Note: it is the website manager official email, he may not reply to any technical questions. However, he will assist you to urge technical support to solve your question)

6 All uploaded files are private and can only be seen by technicians. When the problem is resolved, we will delete it from the server.

VEHO 800 Print Size: 800x800x800mm

Tronxy VEHO 800 3D Printer
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VEHO 800 2E Dual Color Print Size: 800x800x800mm

Tronxy VEHO 800 2E 3D Printer
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VEHO 600 Print Size: 600x600x600mm

Tronxy X5SA 600 3D Printer
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VEHO 600 2E Dual Color Print Size: 600x600x600mm

Tronxy VEHO 600 2E 3D Printer
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Moore 3 Pro Build Size: 30x330x370mm OSG Guides: ✓

Tronxy Moore 3 Pro Clay 3D Printer
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Moore 3 Build Size: 330x330x370mm OSG Guides: ✓

Tronxy Moore 3 3D Printer
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Moore 2 Pro Build Size: 255x255x260mm OSG Guides: ✓

Tronxy Moore 2 Pro 3D Printer
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Moore 2 Build Size: 255x255x260mm OSG Guides: ✓

Tronxy Moore 2 3D Printer
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Moore 1 Build Size: 180x180x180mm OSG Guides: X

Tronxy Moore 1 3D Printer
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OSG Guides: Exclusive OSG dual core guide rail more stable and high precision extended service life.
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Subscription Benefits

You will have a chance to get PLA filaments in every month-end draw event when you subscribe. Randomly draw five lucky winners