You have to fill in some information, which will help us provide you with a faster response.
About Support Requirement
1 If you purchase by the official channel, pls contact us.
2 If you purchase the product from distributors or a third-party partner, you have to communicate with them. Because we can’t find your order number. And we are not allowed to connect with our partners’ customers.
If you are not sure whether you purchased through official channels, please contact us.
About Technical Support Step:
1 Provide Order Number, serial number, Purchase Channel
2 Describe the problem and provide explicit videos and pictures if possible
3 You will get a reply within 24 hrs
Warranty Period
| Items | Warranty Period |
| 3D Printer | Within 12 months |
| Motherboard | Within 12 months |
| Screen Display | Within 12 months |
| Power Supply | Within 12 months |
| Hotbed | Within 12 months |
| Extruder Kit (nozzle module, glass platform, etc) | Within 3 months |
Attentions:
1 Order number, serial number, purchase channel, email, message are required items. If the email is invalid, it will affect us to contact you to solve the problem.
2 How to find your serial number? Please Click HERE
3 If the text cannot describe your problem well, you can upload pictures and videos to help us understand.
4 Don’t use exaggerated words to describe the problem you encounter, which may cause the technical support to make a wrong judgment.
5 Please respect the technical support person. They will deal with many cases every day. Usually, you will get an initial response within 24 hours. If a bit consumer does not receive a response, you can contact info@tronxy.com (Note: it is the website manager official email, he may not reply to any technical questions. However, he will assist you to urge technical support to solve your question)
6 All uploaded files are private and can only be seen by technicians. When the problem is resolved, we will delete it from the server.
